The customers are awful - werkgeversreview Customer Service Representative bij Firstsource Solutions

2,0
6 jul 2023
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Training wasn't bad. Staff were helpful (mostly).

Minpunten

Emotional trauma. Quite stessful, bad breaks.

avatar
Reactie van Firstsource Solutions
2y
Thank you for taking the time to leave a response. We’re pleased to hear you enjoyed our training programmed. We are sorry to hear you struggled with the emotional aspect of the role. We do know the role can be intense, so we make sure we have trained mental health first aiders at each site who we encourage any colleague to speak to if they are finding anything difficult, as well as offering free, confidential counselling through HealthShield. We encourage any colleagues to make sure they access these services if they are ever required.

Ontdek andere reviews over Firstsource Solutions

5,0
4 dec 2025
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Great team support from everyone

Minpunten

Not much pto and policy change

2,0
17 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Helping patients is the best part of the job

Minpunten

Very little management support to onsite employees

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