A Great Place for Career Growth, but Scope for Faster Progression - werkgeversreview Manager Operations bij Firstsource Solutions

4,0
24 feb 2025
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Career Growth & Internal Promotions – Firstsource values internal talent and provides good career advancement opportunities. My progression from TL to Manager Ops reflects this. Stable Work Environment – A decade-long tenure speaks for itself. The work culture is positive, and leadership is supportive. Recognition for Performance – Hard work and dedication are rewarded, making it a great place for those willing to put in the effort. Diverse Client Exposure – Working with global clients has strengthened my process management and operational expertise.

Minpunten

Increment Pace Could Be Faster – While salary progression is steady, some competitors offer higher jumps in compensation over a shorter period. Tech & Automation Adoption – Compared to other AI-driven BPOs, Firstsource could focus more on automation and digital transformation. Talent Retention – Mid-level attrition sometimes disrupts team stability, requiring constant training and adjustments.

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Reactie van Firstsource Solutions
1y
Thank you for your detailed and thoughtful feedback! We’re delighted to hear that you appreciate the career growth opportunities, internal promotions, and recognition for performance at Firstsource. Your journey from TL to Manager Ops is a great example of how we prioritize internal talent and provide long-term career stability. We acknowledge your points regarding salary increments, automation, and talent retention. Compensation adjustments are performance-based, and we continuously review market trends to stay competitive. Our dedicated technology team is actively working on automation and digital transformation to enhance efficiency. Additionally, we strive to re-train and retain talent to ensure stability across teams.

Ontdek andere reviews over Firstsource Solutions

5,0
4 dec 2025
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Great team support from everyone

Minpunten

Not much pto and policy change

1,0
18 mei 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

None. Deadful company. Stay away

Minpunten

Everything. They do not speak english very well ( India based). They cut your pay if you do not meet quality or quantity matrix. As one of the highest producers,I exceeded my numbers every week. 1 week i was not feeling well my pay went from 18 to 6 an hour.

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