Pluspunten
Your opinion counts. The benefits are great. No two days are the same and there is always something interesting and new that comes up.
Minpunten
You have need to work until the job is done. If you are organized and know how to have friendly, short conversations, you can do it. It is not a 40 hour a week job. You are dealing with people who are not in a good place in their life, so people do become upset and you have to deal with it.