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      Foundever

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      Reviews voor Foundever

      Overworked, underpaid - werkgeversreview Customer Service Representative bij Foundever

      2,0
      7 jul 2025
      Customer service representative
      Aanbevelen
      Goedkeuring directeur
      Zakelijk vooruitzicht

      Pluspunten

      You could take a lot of overtime shifts for extra money.

      Minpunten

      The calls were literally back to back, without a breath in between. There was no paid leave or sick days.

      avatar
      Reactie van Foundever
      10mo
      Thank you for taking the time to provide your perspective. We recognize that the pace in customer service can be intense, especially during peak periods. Foundever offers overtime opportunities to support those looking for extra income, and we continue to explore ways to create a more balanced workflow. While paid time off policies may vary depending on the job, we encourage associates to reach out to their leadership or People Services team with questions about their specific benefits. Your feedback has been noted and will be shared with the appropriate teams as we work to enhance the associate experience. Jasmin at Foundever

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      2,0
      10 jun 2026
      Account resolution specialist
      Aanbevelen
      Goedkeuring directeur
      Zakelijk vooruitzicht

      Pluspunten

      Some level of job security. You know exactly what you're doing because it's a call center. Different client projects that you could apply to be part of. Located in Orem by the mall. Decent pay ($25 an hour... for now).

      Minpunten

      You can't have anything on the call floor depending on the client (I support Intuit, so there are no phones, paper, pencils, books... nothing). The benefits are atrocious. PTO doesn't start until after 6 months. Company politics and favorites exist here. I'd say about 30% of calls get transferred to us from other departments (Payroll, Payments, Desktop, Saves, Sales, pretty much everyone) that should not have been transferred and could have been solved without us. They're going to hire more account resolution specialists soon after so many agents left, and they're starting their pay at $20 an hour.... so just think about what means for us. You get one occurrence per day you are absent even if you call in sick. I think 10 is the limit.

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