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      Foundever

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      Reviews voor Foundever

      Good working environment, but that's it. - werkgeversreview Customer Service Agent bij Foundever

      2,0
      6 aug 2025
      Customer service agent
      Aanbevelen
      Goedkeuring directeur
      Zakelijk vooruitzicht

      Pluspunten

      1. Approachable Team Leads & international, friendly colleagues. 2. Payment is always offered on time, 2-3 days before the end of each month. 3. Well-kept office & air-conditioned throughout the day.

      Minpunten

      1. Minimum wage offered. There's no salary growth. 2. A lot of monitoring in the work-space. Strict rules regarding the things you are allowed to bring in the office and the log-in system. 3. Confusing work guidelines that constantly change, (and of which you are not always informed about), making it hard to keep up. They make it extremely difficult to get your full bonus.

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      2,0
      10 jun 2026
      Account resolution specialist
      Aanbevelen
      Goedkeuring directeur
      Zakelijk vooruitzicht

      Pluspunten

      Some level of job security. You know exactly what you're doing because it's a call center. Different client projects that you could apply to be part of. Located in Orem by the mall. Decent pay ($25 an hour... for now).

      Minpunten

      You can't have anything on the call floor depending on the client (I support Intuit, so there are no phones, paper, pencils, books... nothing). The benefits are atrocious. PTO doesn't start until after 6 months. Company politics and favorites exist here. I'd say about 30% of calls get transferred to us from other departments (Payroll, Payments, Desktop, Saves, Sales, pretty much everyone) that should not have been transferred and could have been solved without us. They're going to hire more account resolution specialists soon after so many agents left, and they're starting their pay at $20 an hour.... so just think about what means for us. You get one occurrence per day you are absent even if you call in sick. I think 10 is the limit.

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      Reviews voor FoundeverReviews voor Customer Service Agent bij FoundeverReview voor Foundever