Pluspunten
Great 401k match. 1 hour lunch break. 1% employee discount for loans. AAA discount. If you are very cheerful and upbeat all the time and you like to hang out with your managers and co-workers outside of work, you will move up quickly. You can relax between calls in the call center, when we are well staffed the call queue is low.
Minpunten
Managers rule by fear. You have to be friendly and bubbly 24/7. Temporary departments and employees. You have to hang out with your co workers outside of work. Hard work and loyalty mean nothing, they will hire someone with no experience over their own employees who have been there 5+ years. Managers make sure you are aware that you can be replaced. They do not train well in most departments..alot of representatives are clueless. You are on your own when solving an issue with a clients account. The clients hate our guts, most calls are dreadful....not for anyone who is overly emotional.