Working at Gtek has been a wonderful experience thus far - werkgeversreview Technician Specialist bij Gtek Computers and Wireless

5,0
4 nov 2014
Aanbevelen
Goedkeuring directeur
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Pluspunten

Gtek has been a wonderful company to me since I have started in February 2014. The company is family owned and all of the family members are beyond nice. I get paid extremely well for still being in college. They work with my schedule extremely well, and I never hear complaints about it. One of the best things about Gtek is they care about the company. They buy us pizza every single Friday and we also have monthly parties for employees birthdays. Gtek is a wonderful place to work.

Minpunten

Some challenges include staying calm during heavy call volume. BUT, that is not anything Gtek can change as it comes with the job. Just make sure you can micromanage your time.

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5,0
9 mei 2022
Aanbevelen
Goedkeuring directeur
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Pluspunten

The communication within the department is high, and everyone starts to know eachother. even across departments it can generally be easy to get in contact with someone. Another nice thing is we have a script to follow if needed, but for those who have a handle of things, you're allowed to troubleshoot as you see fit. Gives flexibility to better handle issues in a timely manner.

Minpunten

1) Once a week, if not more, there is general some mid to large scale outage. 2) There are several ongoing issues at any given time. Some we are able to handle easily in short term but keep popping up over and over. Some have been going on so long with no way for us to feasible handle them for one reason or another. 3) The CSR role is designed to cover everything. Billing, sales, troubleshooting, etc. 99% of the time if someone calls in, you are supposed to handle it. They have recently started specializing some people, and sales has taken over more for general sales, but it's still an all-in-one position. 4) Evening/Nights/Weekend do not have hefty network support. Unless a tower or something major is down, if there is a network escalation or specific sales question, you will not likely have any assistance until Monday. There is people there for major issues, but individual accounts generally wait till Monday.

1,0
26 sep 2024
Anonieme werknemer
Aanbevelen
Goedkeuring directeur
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Pluspunten

Operations director and owners are cool

Minpunten

Middle management sucks, Customer support manager and sales manager are bad.

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