General Review - werkgeversreview Customer Service Representative bij H&R Block

3,0
15 mrt 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

- Nice co-workers - Straight forward work

Minpunten

- Corporate interference - Desk is close to the front window so you're super cold

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Reactie van H&R Block
3mo
Thank you for sharing your experience. We’re happy to hear you enjoyed working with supportive coworkers and found the role straightforward, and we appreciate your feedback on workplace comfort and corporate processes.

Ontdek andere reviews over H&R Block

5,0
22 jun 2026
Anonieme werknemer
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Great work during tax season

Minpunten

Not available year round for most employees

3,0
23 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Flexible availability. Path for promotion is obvious and quantified.

Minpunten

Bonus/commission it is based on level and sales so is low in states without a state tax form. Hourly wage comes out of bonus. Pressure to sell items that don't add to your commission. They push customer surveys but you can be penalized if someone complains about the company, price, amount of emails etc even though you have no control. Some employees are frustratingly low quality and you will spend time helping or fixing their mistakes time that works against your commission. You are expected to answer phones, make appointments, scan, print, take money, help new comers all while maximizing returns. If you take over someone's client and find a mistake you are expected to work against your commission to file amendments peace of mind claims etc.

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