Just work as part-time for your experience - werkgeversreview Client Service Leader bij H&R Block

1,0
19 apr 2017
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

You can request your availability, and company will respect it. You can file tax without having accountant title, course will cost only $400 for 4 months. If you are looking for to gain some experience about tax, just work as part-time.

Minpunten

You can request your availability, but you might not get shift. So don't count on this job as income source. Just for your experience. They will call you day and night about the client's file you have and you've done. Training is mostly online and company will ask you to file real tax... without OJT training. H&R Block's business is not doing well, they cut the cost for training. Usually your office manager is new too. No one want to be Manager to deal with office staff, so company put new hired as Office Manager. Next year, the manager is not coming back. No one will teach you how to deal with clients or question you have. Senior staff in your office won't help you, because they are busy. And helping you doesn't make money. Don't accept the role as Customer Service Leader or Office Manager. You are ending up used like slave by Senior staff. When you have problem with senior staff, your District Manager won't help you. They will pick Senior staff, not you.

Ontdek andere reviews over H&R Block

5,0
22 jun 2026
Anonieme werknemer
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Great work during tax season

Minpunten

Not available year round for most employees

3,0
23 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Flexible availability. Path for promotion is obvious and quantified.

Minpunten

Bonus/commission it is based on level and sales so is low in states without a state tax form. Hourly wage comes out of bonus. Pressure to sell items that don't add to your commission. They push customer surveys but you can be penalized if someone complains about the company, price, amount of emails etc even though you have no control. Some employees are frustratingly low quality and you will spend time helping or fixing their mistakes time that works against your commission. You are expected to answer phones, make appointments, scan, print, take money, help new comers all while maximizing returns. If you take over someone's client and find a mistake you are expected to work against your commission to file amendments peace of mind claims etc.

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