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      H&R Block

      Actieve werkgever

      Reviews voor H&R Block

      good at keeping clients happy, bad at keeping employees happy - werkgeversreview CSP - Client Service Professional bij H&R Block

      3,0
      5 feb 2021
      Csp - client service professional
      Aanbevelen
      Goedkeuring directeur
      Zakelijk vooruitzicht

      Pluspunten

      -good/collaborative office culture - everyone helps each other -work independently -clients are generally pleasant

      Minpunten

      -minimum wage -no benefits -high turnover -do not depend on this job for your livelihood -guarantee to become a tax pro if you get 100% on all the courses. I did that and still ended up as a CSP. -sometimes there are angry clients (that r mad at the gov/prices but take it out on us). there is no safety protocol in place for that.

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      5,0
      22 jun 2026
      Anonieme werknemer
      Aanbevelen
      Goedkeuring directeur
      Zakelijk vooruitzicht

      Pluspunten

      Great work during tax season

      Minpunten

      Not available year round for most employees

      3,0
      23 jun 2026
      Senior tax analyst
      Aanbevelen
      Goedkeuring directeur
      Zakelijk vooruitzicht

      Pluspunten

      Flexible availability. Path for promotion is obvious and quantified.

      Minpunten

      Bonus/commission it is based on level and sales so is low in states without a state tax form. Hourly wage comes out of bonus. Pressure to sell items that don't add to your commission. They push customer surveys but you can be penalized if someone complains about the company, price, amount of emails etc even though you have no control. Some employees are frustratingly low quality and you will spend time helping or fixing their mistakes time that works against your commission. You are expected to answer phones, make appointments, scan, print, take money, help new comers all while maximizing returns. If you take over someone's client and find a mistake you are expected to work against your commission to file amendments peace of mind claims etc.

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