. - werkgeversreview Customer Service Representative bij H&R Block

4,0
28 jul 2021
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

decent hours, great benefits. The pay is okayish, company is starting to recognize hard work

Minpunten

Pay structure is not high enough, $14-15 an hour for skilled, specialized agents, and hard to move up

Ontdek andere reviews over H&R Block

5,0
8 mei 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Great coworkers in the office

Minpunten

Low volume of tax returns

3,0
23 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Flexible availability. Path for promotion is obvious and quantified.

Minpunten

Bonus/commission it is based on level and sales so is low in states without a state tax form. Hourly wage comes out of bonus. Pressure to sell items that don't add to your commission. They push customer surveys but you can be penalized if someone complains about the company, price, amount of emails etc even though you have no control. Some employees are frustratingly low quality and you will spend time helping or fixing their mistakes time that works against your commission. You are expected to answer phones, make appointments, scan, print, take money, help new comers all while maximizing returns. If you take over someone's client and find a mistake you are expected to work against your commission to file amendments peace of mind claims etc.

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