Toxic and Full of Security Risks - werkgeversreview Seasonal Client Service Professional bij H&R Block

1,0
9 mrt 2023
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

They let people work there part-time and the tasks are simple enough.

Minpunten

Word of advice to any clients, this location in particular is VERY disorganized with your sensitive information. I always come across at least a couple of document lying around where anyone can grab your SSN, checks, tax documents, etc at the end of the night. Even the virtual system is not secure because any employee can access and handle your documents regardless of their position. One receptionist messed up so badly that she kept sending documents to the wrong locations, preventing clients from finishing their taxes and exposing them to security risks. For employees: Communication is very unclear. Management puts their employees in tough spots by constantly changing schedules last minute and not being clear. Expect to be blamed for not coming in because they'll flip flop between telling you to trust the schedule and to "not take it so seriously." The work environment is also toxic, many of the tax professionals like to gossip and talk badly about fellow coworkers.

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5,0
28 mrt 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Great coworkers and enjoy helping clients

Minpunten

Long hours, especially at the end of tax season

3,0
23 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Flexible availability. Path for promotion is obvious and quantified.

Minpunten

Bonus/commission it is based on level and sales so is low in states without a state tax form. Hourly wage comes out of bonus. Pressure to sell items that don't add to your commission. They push customer surveys but you can be penalized if someone complains about the company, price, amount of emails etc even though you have no control. Some employees are frustratingly low quality and you will spend time helping or fixing their mistakes time that works against your commission. You are expected to answer phones, make appointments, scan, print, take money, help new comers all while maximizing returns. If you take over someone's client and find a mistake you are expected to work against your commission to file amendments peace of mind claims etc.

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