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      H&R Block

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      Reviews voor H&R Block

      Nice place to work - werkgeversreview CSP - Client Service Professional bij H&R Block

      5,0
      12 jul 2023
      Csp - client service professional
      Aanbevelen
      Goedkeuring directeur
      Zakelijk vooruitzicht

      Pluspunten

      It's an easy job once you get the hang of it. There is a lot of stuff to learn in the beginning, but all the tax pros are helpful answering any questions you have.

      Minpunten

      I'd say the worst part are those random cranky clients. The ones that get angry over the phone that you have to call them to confirm an appointment they made or the ones that get angry in person because they don't like filling out the required drop-off forms because they "don't have time for that", when it takes 5 minutes. The hourly pay could be a couple of dollars higher.

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      5,0
      28 mrt 2026
      Associate team leader
      Aanbevelen
      Goedkeuring directeur
      Zakelijk vooruitzicht

      Pluspunten

      Great coworkers and enjoy helping clients

      Minpunten

      Long hours, especially at the end of tax season

      3,0
      23 jun 2026
      Senior tax analyst
      Aanbevelen
      Goedkeuring directeur
      Zakelijk vooruitzicht

      Pluspunten

      Flexible availability. Path for promotion is obvious and quantified.

      Minpunten

      Bonus/commission it is based on level and sales so is low in states without a state tax form. Hourly wage comes out of bonus. Pressure to sell items that don't add to your commission. They push customer surveys but you can be penalized if someone complains about the company, price, amount of emails etc even though you have no control. Some employees are frustratingly low quality and you will spend time helping or fixing their mistakes time that works against your commission. You are expected to answer phones, make appointments, scan, print, take money, help new comers all while maximizing returns. If you take over someone's client and find a mistake you are expected to work against your commission to file amendments peace of mind claims etc.

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      Reviews voor H&R BlockReviews voor CSP - Client Service Professional bij H&R BlockReview voor H&R Block