Pluspunten
You start to get to know your co-workers very well and develop lasting friendships. The pay is pretty good and the benefits are satisfactory.
Minpunten
Where to begin... when you are in training, you are told there are no limits to where you want to go in the company. "The sky's the limit" is an often repeated phrase but very untrue. Once you are on the front line of customer service and dealing with customers you are treated terribly. You are graded on call time, quality, and compliance. You are treated like a child and as soon as you start to feel good about helping HSN customers, you are told how your job is at risk and to "get your talk time down to 226 seconds per call". I believe HSN customers deserve to be treated with respect and the customer service reps. should be treated better. HSN prides itself on customer satisfaction and caring about their customers but all they care about is the almighty dollar. They care less about their employees than their customers. They remind you every day how any warm body can do your job and forget about moving to a different job position. There is no room for advancement because they treat their employees like dirt and remind you every single day that even if you are excelling in one area of your job you are not "up to standards" on others. Instead of encouraging a wonderful employee, they will always find something to "write you up for". Every morning that I get ready to go to work I feel knots in my stomach and physically sick just dreading walking past my Supervisor to get to my "desk" or cubby. Basically it's a call center. You get a phone, a computer, headphones and a drawer for your personal items. If you have to go to the bathroom in between breaks or lunch, forget about it!!! You will have points taken off being NOT being on the phone. If you need to email you Supervisor for something, don't bother, he or she will tell you to look it up in their Customer Care Support Tool otherwise known as Google for HSN but it is outdated and needs to be upgraded and you can never find the answers you need to help the customer on the phone. I could go on and on and tell you how horrible myself and my fellow employees feel but work there on hour and you will see what I mean.