I thought I was working for the leader in customer service; now I know better. - werkgeversreview Reservation Agent bij Hilton

1,0
7 apr 2009
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

It's an easy job for decent money. For the most part you are left alone to do your job. One great benefit is being able to stay at any of the hotels in the corporation for free or very inexpensively, if you can find one available. If you like talking to people this is the job for you. You'll make great friends that will last beyond your employment.

Minpunten

Once a month meetings with your supervisor that is full of discouragment, negativity and bad reviews. If you can't sell enough hotel rooms in a month, you are written up. Yes, it's your fault if you get more cancellation or modification calls than sales calls! Information about the hotels you are trying to sell is very minimal. The plus is if you have been to that particular city before and know something about it otherwise good luck. Their protocal for a phone call changes monthly. You don't know what your supposed to say to the customer anymore. And if you need to transfer a customer to another department, good luck finding the right transfer number.

Ontdek andere reviews over Hilton

5,0
27 apr 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Good managers and employees, Hilton family pricing

Minpunten

Very slow location in Houston

2,0
14 mei 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Different services and softwares provided by Hilton are convenient to have access to.

Minpunten

The new PMS system, PEP, is awful. They got rid of F&B Distribution for night audit which means a lot less work for night auditors and way more work for accountants. PEP also doesn’t have the same functionalities as OnQ, the previous PMS. I have not heard any good thing about PEP after all these years. The team member travel discounts aren’t good anymore. They used to be flat rates across three tiers of hotels, but now they are extremely variable and can run very high. On top of that, hotels and resorts still charge team members for parking and service fees, so you still can’t afford to travel on the discount. That is, if you even find the team member rate available. Chances are, you’ll be working for a franchisee, not Hilton itself. They may be one of the world’s best companies to work for, but you probably won’t actually be working for them. California taxes and district fees felt mishandled by corporate.

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