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Reviews voor ING

No longer recommended - Really gone downhill - werkgeversreview Customer Care Specialist bij ING

2,0

11 feb 2022

Customer care specialist

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Decent pay for no qualifications. The trainers are really lovely and supportive. All other Pros listed are no longer present. Used to have a great culture. Hard work was rewarded/noticed and career progression was available.

Minpunten

Micromanaged. Extremely high turn over. Understaffed. Recent drop is culture has lead to experienced staff leaving. Contact centre is barely afloat with under experienced staff doing their best to keep up with growing demands. Due to drop in service levels, all training/coaching has ceased causing under experienced staff to continue to make mistakes leading to disciplinary action/higher stress. Zero benefits/partnerships.

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5,0

1 jul 2026

Intern

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

collaborative, good learning environment, and kind people

Minpunten

smaller teams so need to be good at interacting with higher ups

5,0

25 mei 2026

Summer intern

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

good team with significant learning opportunities for recent graduates.

Minpunten

long hours, lack of transparency around full time hiring.

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