Great place to work, but pay is below average - werkgeversreview Customer Service Associate bij IRIS Software Group

Thank you for taking the time to leave us a review. We’re delighted that you are enjoying your time at IRIS and recognise all the fantastic things we do for our employees. We’re proud to be a Great Place To Work™, and we’re committed to ensuring that all our amazing employees can bring their full selves to work, grow their career with us, shape our future as a business, and enjoy meaningful work. We’re always looking for ways we can be the best we can be, and we would welcome any further suggestions. Please speak to your HR representative or leave a comment in our next Peakon survey. Kind regards, the HR team

Thank you so much for taking the time to leave a review, although we are surprised and disappointed by your comments. We recognise the critical role that strong leadership plays in making IRIS a great place to work and delivering outstanding customer experience, and we have recently hired new members of IRIS' Executive team in support of this. Customer service and onboarding are key priorities for IRIS. We are proud members of the Institute of Customer Service and have taken steps to improve both client and employee experiences, such as implementing advanced technology, customer-focused initiatives, and recognition programs like our Customer Hero Awards to celebrate those delivering exceptional service. These efforts reflect our commitment to creating a seamless experience for every customer and ensuring our employees feel supported in delivering that promise. We’re pleased to hear that you valued the flexibility and autonomy IRIS offers, as creating a positive work-life balance is an important priority for us. We're always looking for ways we can be the best we can be, and we would welcome any further suggestions. Please reach out to the HR team or email ​EmployeeFeedback@iris.co.uk​. Kind regards, the HR team