Included Health

Reviews voor Included Health

Wonderful mission but poor management - werkgeversreview Anonieme werknemer bij Included Health

3,0

18 feb 2020

Anonieme werknemer

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

This product is truly helping to improve patient well being and overall access to quality care. Many of the people I worked with were smart, kind, and supportive. Flexible work hours and remote options

Minpunten

Leadership promises transparency and led employees to believe we were in a state of tremendous growth but ended up letting go of 10-15% of employees due to poor financial planing and hiring practices. Teams did not always communicate or work with one another and frequently would delay providing answers to questions or make it difficult to get questions answered, which is particularly challenging in an environment where the product and processes changed so frequently and drastically.

Reactie van Included Health

Thank you for sharing your feedback. We are glad to hear your support for our products that are making a real difference in people's lives, thanks to the hard work of our smart and caring team. However, we are sorry to hear that you feel dissatisfied with other aspects of the business. We are fortunate to continue growing our business year over year as we seek to achieve our mission. Each year, we apply lessons learned from prior years and assessment of market changes to refine our strategy, operations and annual priorities and those processes get stronger every year. It is critical that we continually align our resources to support our business strategy in order to set up our company and team members for success. Our leaders strive to communicate with authenticity about what we are learning and how we are evolving so that we can stay focused as a company and deliver maximum impact to our members and customers.

Ontdek andere reviews over Included Health

5,0

3 jun 2026

Member resolution specialist

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Flexible schedule and lots of benefits.

Minpunten

I don't have any cons.

Reactie van Included Health

We’re so glad you’re enjoying the flexibility and great benefits, and we’re grateful to have you on the Included Health team!

1,0

6 mei 2026

Member care advocate

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

A positive aspect of the company is the opportunity to gain valuable experience in a fast-paced healthcare environment. The role helps build strong communication, multitasking, problem-solving, and customer service skills. There is also meaningful work involved in helping patients and clients navigate important healthcare needs. Many employees are committed to doing their best and providing quality support, even in a challenging environment.

Minpunten

Expectations are unrealistic, and performance is heavily micromanaged by leadership through constant metric tracking. Employees are expected to keep up with frequent changes while prioritizing contract clients and patient satisfaction, often at the expense of employee well-being. Very stressful and overwhelming experience! There is little work-life balance they will add you to Evening and weekend shifts even if you were hired mon-fri. Overall, employees feel undervalued, overworked, and unsupported. TERRIBLE EMPLOYER

Reactie van Included Health

1mo

Thank you for sharing your feedback and for highlighting the meaningful work and care your team brings to members. We’re sorry to hear this has been your experience. We’re committed to fostering a supportive environment and as a current team member, your Talent Partner is also always available to provide direct support.

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