Included Health

Reviews voor Included Health

Lots of opportunities - werkgeversreview Care Coordinator Lead bij Included Health

5,0

1 nov 2020

Care coordinator lead

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Agile company, great culture, employee and patient centric

Minpunten

Going remote has been a struggle

Reactie van Included Health

Thank you for taking the time to share your review. Yes - we miss getting to see and work with our colleagues in person too! Where you see opportunity for us to strengthen our remote work experience, please do surface your specific ideas so we can take action on them. To stay focused on what we can control and continue to drive positive impact, we will continue to focus on our mission, our members, our customers and one another to do everything we can to support one another through these challenging times.

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5,0

3 jun 2026

Member resolution specialist

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Flexible schedule and lots of benefits.

Minpunten

I don't have any cons.

Reactie van Included Health

We’re so glad you’re enjoying the flexibility and great benefits, and we’re grateful to have you on the Included Health team!

1,0

6 mei 2026

Member care advocate

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

A positive aspect of the company is the opportunity to gain valuable experience in a fast-paced healthcare environment. The role helps build strong communication, multitasking, problem-solving, and customer service skills. There is also meaningful work involved in helping patients and clients navigate important healthcare needs. Many employees are committed to doing their best and providing quality support, even in a challenging environment.

Minpunten

Expectations are unrealistic, and performance is heavily micromanaged by leadership through constant metric tracking. Employees are expected to keep up with frequent changes while prioritizing contract clients and patient satisfaction, often at the expense of employee well-being. Very stressful and overwhelming experience! There is little work-life balance they will add you to Evening and weekend shifts even if you were hired mon-fri. Overall, employees feel undervalued, overworked, and unsupported. TERRIBLE EMPLOYER

Reactie van Included Health

1mo

Thank you for sharing your feedback and for highlighting the meaningful work and care your team brings to members. We’re sorry to hear this has been your experience. We’re committed to fostering a supportive environment and as a current team member, your Talent Partner is also always available to provide direct support.

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Reviews voor Included Health Reviews voor Care Coordinator Lead bij Included Health Review voor Included Health