Included Health

Reviews voor Included Health

Beware of the Optics - werkgeversreview Leadership bij Included Health

1,0

7 mei 2024

Leadership

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

They have reputable customers such as Walmart, Google, Comcast, etc. The benefits are acceptable, Opportunity to work with many different functions.

Minpunten

IH is a big name and the leadership team spends a lot of time & money on image, most of the financial resources go towards sales & marketing. They spend a lot of time & money to increase revenue but the actual quality of the services and product have not improved for quite some time. They are very image conscious often repackaging something they already do (but not very well) as a new service offering without actually have the product capability. They sell it like it's a brand new great thing when in fact it's below standard w/a haphazard process.

Reactie van Included Health

Thank you for this insight into your experience, and for all you did as part of the team.

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5,0

3 jun 2026

Member resolution specialist

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Flexible schedule and lots of benefits.

Minpunten

I don't have any cons.

Reactie van Included Health

We’re so glad you’re enjoying the flexibility and great benefits, and we’re grateful to have you on the Included Health team!

1,0

6 mei 2026

Member care advocate

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

A positive aspect of the company is the opportunity to gain valuable experience in a fast-paced healthcare environment. The role helps build strong communication, multitasking, problem-solving, and customer service skills. There is also meaningful work involved in helping patients and clients navigate important healthcare needs. Many employees are committed to doing their best and providing quality support, even in a challenging environment.

Minpunten

Expectations are unrealistic, and performance is heavily micromanaged by leadership through constant metric tracking. Employees are expected to keep up with frequent changes while prioritizing contract clients and patient satisfaction, often at the expense of employee well-being. Very stressful and overwhelming experience! There is little work-life balance they will add you to Evening and weekend shifts even if you were hired mon-fri. Overall, employees feel undervalued, overworked, and unsupported. TERRIBLE EMPLOYER

Reactie van Included Health

1mo

Thank you for sharing your feedback and for highlighting the meaningful work and care your team brings to members. We’re sorry to hear this has been your experience. We’re committed to fostering a supportive environment and as a current team member, your Talent Partner is also always available to provide direct support.

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