Pluspunten
Some really great and intelligent people.
Minpunten
- A recurring message from staff was that “not everyone can cut it here” - creating a toxic, exclusion atmosphere. The ways of working were individualist lacking support and using the idea that because ICC is ‘so fast paced and challenging’ not everyone will make it. Rather the company suffered from a lack of process, poor resourcing, and a culture of constant firefighting. - The office environment often felt tense and unwelcoming, with limited collaboration among teams. The office itself was also way to small for purpose so when everyone was brought in for ‘insights’ days people were not happy to be there. - Meetings were frequently unproductive, typically used for status updates rather than meaningful collaboration or problem-solving. - There was little to no emphasis on aligning teams around final deliverables; as a result, the most important aspects of delivery were often neglected. - Projects were consistently poorly scoped, with a recurring lack of clarity around deliverables. This led to constantly shifting goalposts and reactive, disorganised work. - Onboarding was virtually non-existent, and there was no meaningful training provided. Subject matter experts (SMEs), who were intended to support delivery, were often overextended and unavailable. - There was minimal support for staff wellbeing. Attempts to address stress and burnout (e.g., encouraging lunchtime walks) felt like superficial box-ticking rather than meaningful initiatives. - Emotional intelligence (EQ) was notably low with little or no appearance to care about things such a mental health or work stress. - Anxiety and burnout were widespread. Employees who did not experience these challenges often dismissed them outright, creating a lack of psychological safety. Overall a very poor and toxic work culture, would not recommend.