Pluspunten
Easy to get hired, sales experience, you bond with your coworkers because you're all enduring the worst job of your lives together
Minpunten
Schedules constantly change usually without your permission, commissions sucked from the start before they reduced them and changed the policy making it so anyone could get commission no matter if you work harder and are a better agent then someone else; and if you set one wrong disposition on a call they dock your entire commission for that day even if you do send an email to correct it. No sunlight. Bathrooms always smell like a sewer pit and lunch rooms are tiny, freezing cold, and dirty. You can't personalize anything. Friends of management are promoted before eligible "normal " employees. You are just another number, just another agent, you don't feel like you're part of a team or family at all. Inconsistent in all policies, rules and daily routines. Cut our hours so that they didn't have to pay overtime if they needed us to stay late. Hired way too easily, you're worth no more than the next guy who just got out of jail.