Great benefits but outsourcing harms customer care - werkgeversreview Service and Support Specialist bij Intuit

Great engineering culture, supportive team, strong mentorship, and meaningful intern projects with real product impact.

Large company processes can sometimes make onboarding and finding the right information slower at first.

I really enjoyed working with Intuit because it was a fast paced environment that pushed me to grow professionally. I appreciated the strong focus on customer experience, the support from leadership, and the opportunity I had to advance into a Tier 2 role within the same season. It strengthened my communication, problem solving, and multitasking skills while allowing me to help customers during stressful situation

One challenge for me was feeling somewhat disconnected from upper management and operations leadership at times. Most of my direct support and communication came from my team leads, who were very hands on and helpful. I tend to work best in environments where there is strong visibility and engagement from leadership across all levels.