Very obviously faking good reviews - werkgeversreview Technical Support Agent bij Jama Software

1,0
19 jan 2022
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

It used to be a good place?

Minpunten

Their management of Support had failed so horribly once the new CEO took over, that all of their agents eventually just left leaving them to pull in workers from other departments or hire near-shore workers without training them. Anytime one of the Support staff leaves a review we notice three new reviews go up with approximately 8-10 "I found this helpful" votes.

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5,0
18 mrt 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

- Great people and strong collaboration across departments - Attentive and supportive onboarding experience - Encouraging environment for new ideas - Supportive and responsive People team - Diverse customers with interesting, meaningful challenges to solve - Great product that is staying current with new technologies - Strong support for remote work

Minpunten

- Fully remote environment requires strong work habits and discipline - Need to be proactive to stay connected when working remotely

2,0
2 jun 2026
Anonieme werknemer
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Peers are a true pleasure to work with and it's easy to cross-collaborate.

Minpunten

Leadership is all-in on AI and confident that they will be the exception to the second wave of regret you see other SaaS companies who adopted earlier expressing. Leadership is demanding faster output and criticizing and eliminating any old guard who flag concerns around the approach.

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