It's a sales job. You take back to back phone calls. Customer service calls count against you even though you can't control it. So do ghost calls or people who don't speak English. There's also calls where people are trying to call other companies or for other things like gas or water and if you don't sell them those count against you too. It's work from home and it's a job.
Minpunten
Everything outside of your control counts against you. Managers are overworked so you don't get a lot of one on one time. You are epected to perform no matter what. Zero percent chance of moving up. Everyone is just fine with things how they are so no one moves up so you can't move up either.