Pluspunten
1. Work from home 2. Only good thing about the new system they put everyone one - you get to see everyone is on the same boat and we are all being taking advantage of by the company. 3. They will hire you again because the turnover rate is so high. 5. You learn valuable life lessons from all sorts of calls you are getting each day.
Minpunten
1. Low per minute pay rate, the system will not record your minutes and good luck trying to get paid for the missing minutes. 2. No benefits and no paid holiday or sick days. You do not get paid extra for working on holidays. They will schedule you even though you send in a request specifically ask to be taken off the schedule. 2. Scheduled hours - no flexibility. They will nail you if you don't log into the system on time. No flexibility. If you have any urgent matters to attend to, they won't let you shift your work hours around. 3. Terrible management - a support request takes a month to get any reply. If you do get a reply, it solves nothing. Then you file another support request... wait for another month... 4. Quality control - senior language specialist will listen to your calls and give you harsh feedback that makes you feel total worthless. 5. Headquarter staff - I have yet to come across any pleasant staff that truly go extra miles to help interpreters. All the correspondences I received from headquarters are extremely bureaucratic. What do you expect? When you have a management basically treat its interpreters as disposable asset, the operations staff don't care your problems either.
