LanguageLine Solutions

Reviews voor LanguageLine Solutions

Discrimination - werkgeversreview Anonieme werknemer bij LanguageLine Solutions

1,0

1 aug 2023

Anonieme werknemer

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Work from home. No commute.

Minpunten

I have been working for this company for more than a decade. For the last ten years, give or take, I worked only 3 days a week – 24 hours. Recently, the management decided to cut the hours of the interpreters but does it selectively. Instead of reducing the hours of FT employees, they cut my hours from 24 hours per week to 14 hours. To add insult to injury, they gave additional hours to other employees for the time that I was supposed to work! I have screenshots to prove this. My set of languages includes a rare one in addition to a popular language. There were many times that customers could not find interpreters of this particular language. In order to address this injustice, I contacted the management on 7-10-2023. NONE of them responded to my query! I feel extremely discriminated against and ignored.

Reactie van LanguageLine Solutions

We take particular objection to the assertion of discrimination. As a company that supports more than 240 languages, we are diverse by design. Multiculturalism is our lifeblood. LLS uses a strict standard of call handling protocol that has been refined over the past 41 years and has been validated by numerous outside agencies, including “Great Place to Work.” The Great Place to Work” distinction is earned directly from our employees and the feedback shared. Calls are routed based on business needs and interpreter skillset. If you would like to discuss further, please email interpretercommunications@languageline.com.

Ontdek andere reviews over LanguageLine Solutions

5,0

27 okt 2025

Telephonic interpreter

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Providing communications help for health care, insurance, beginning of life, end of life, counseling, IT. Among the highest minutes in the industry. Great record keeping, and pay is only 7 days after the close of every month. The annual training as well as recertification is paid events. Offers relative independence, after several audits, if you comply with excellence in customer service, you are pretty much on your own.

Minpunten

The minute rate is among the lower side among language companies. Find that while you can gain lots of successful advice from the company bulletin board, but offering advice is often better to those in authority.

Reactie van LanguageLine Solutions

8mo

Thank you for taking the time to share such a detailed and insightful 5-Star review. We’re glad to hear you value the meaningful nature of the work and the opportunities to make a difference across so many vital sectors—from healthcare and insurance to counseling and IT. It’s wonderful to know you appreciate the structure, record keeping, and flexibility that support your independence and professional growth. We also appreciate your feedback regarding pay and communication. We’re always reviewing ways to remain competitive and to strengthen collaboration across all levels. Congratulations on your success and progression from Interpreter to Tester—we’re proud to see team members grow and thrive within LanguageLine!

1,0

24 jun 2026

Spanish bilingual interpreter

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Stay home. That's all. Nothing else.

Minpunten

Fifteen seconds to recover between stressful calls. The health insurance they offer is super expensive for the poorly paid for hours you get. It does not match. Micromanage everything, constant supervised and not a proper guidance after being pointed the errors of the week. Extreme poorly paid for the higher quality of job that they want. The company charges 3 or 4 dollars for minute, but an interpreter gets paid 15 an hour before taxes. See the difference? Days off unpaid always. Not fair. Not even during sickness, grief or personal emergencies.

Reactie van LanguageLine Solutions

Thank you for sharing your experience and for the time you dedicated to LanguageLine over the course of more than a year. We recognize that interpreter work is demanding, and we appreciate the professionalism and commitment required to provide high-quality language services. We continuously review our practices, resources, and support systems to help interpreters succeed and foster a respectful work environment. We value your feedback regarding your experience and appreciate the contributions you made during your time with us. We wish you all the best in your future career endeavors.

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