Pluspunten
Coworkers (peers) are nice. Working with different languages is interesting. Call center is open 24 hours so there's some flexibility with schedules.
Minpunten
Worst benefits and pay I have seen in my 25 years of working. Health insurance cost alone is 45% of income. Odd requirements for taking vacation and sick days. It's nearly impossible to get a day off unless you are sick. Very little in way of ergonomic equipment because "budget is too tight right now". Management is difficult. They will tell you in person to do A. They will then send a private message and tell you to do B. Then they will follow up with an official email and tell you to do C. If you question them, "you seem to have trouble following instructions" and need to go back to training (OR they think you're just being difficult which then gets you on their bad side). Best option is to ignore them and just do what you feel is right. Also, managers have been known to run hot/cold with employees. They either think employees can do no wrong or they think everything is wrong, constantly pick apart everything you do anything give you the cold shoulder. This can change daily. Again, best option is to ignore... It's not personal.