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Minpunten
Honestly, working here has been one of the most disappointing experiences I've had. Just to clarify, this review is specifically about the Le Labo London entity, not to be confused with Le Labo Europe, which is managed completely differently. Upper management in London is completely disconnected from what actually goes on in the stores, and they just pretend to care. They'll smile to your face and promise you all this "growth" and opportunity, but it’s all talk. Deep down, they know there’s no real plan to help anyone grow. It feels manipulative, like they’re just stringing you along while the whole thing slowly falls apart. What’s even worse is that promotions seem to be reserved for the same four people at head office every year. It’s like they just hand them out to each other. None of them even come from the original Le Labo culture, and it’s honestly heartbreaking to see how much that’s impacted the brand in a negative way. The saddest part is that some of these people actually used to work on the shop floor, and now they act like they’ve forgotten what it’s like. There’s zero empathy for store teams! They just don’t care. And when it comes to actual issues? Forget it. Whether it’s payroll mistakes or employees struggling with mental health, they act like it’s not even happening. It’s all swept under the rug. In my opinion, something serious needs to happen, like a full investigation. The lack of support is unreal, and the toxicity is very much alive and well.