Great company culture but favoritism and lack of accountability is hurting CX - werkgeversreview Customer Experience bij Lemonade Insurance

4,0
13 apr 2022
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Lemonade makes a lot of us feel accepted and free to be ourselves. They know the the importance of a healthy work culture and I feel that is the main thing that keeps people happy the most. CX Leads are so amazing! They really connect with us and are on our sides when we speak to them about things that's on our minds.

Minpunten

There is a lot of favoritism and lack of accountability in Senior Management. They make you feel like they want to hear us but then they make decisions that don't benefit us at all. They create their own rules. Less qualified people are always given opportunities and promotions. Some without having to interview. They also overpromise a lot of things so we end up disappointed and they never address it and just move on to the next thing.

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5,0
3 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Great company/culture, great people, great exam support. Surrounded by the cream of the crop in the insurance and insurtech world. interesting and dynamic work. A nice bonus is you will learn how to code here, it's non negotiable.

Minpunten

No formal rotational programs. Work can get get overwhelming during exam season (maybe not a unique thing to this company). No bonuses, just equity.

3,0
20 feb 2026
Anonieme werknemer
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

When I started there it was amazing. Lots of flexibility, good pay, great benefits, and fantastic people to collaborate with. It was a real startup culture.

Minpunten

Once they started hiring old hats from entrenched and archaic insurance companies to be senior leaders the tone changed. Almost overnight it became just like the institutional insurance companies where you can be stabbed in the back at any moment and you’re only valued if senior leaders can see your work product. If you don’t have regular interactions with them or pat yourself on the back often you are as good as gone.

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