Terrible management, Poor HR, They DO NOT back their employees at all. - werkgeversreview Claims Intake Representative bij Liberty Mutual Insurance

2,0
14 dec 2011
Aanbevelen
Goedkeuring directeur
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Pluspunten

Liberty has great pay with a mild work load. They offer great training and very flexible scheduling (they are open 6am- 1:15am).

Minpunten

Management isn't held accountable for lack of coaching. Employee and supervisor relations are sketchy. LM doesn't back their employees at all, and management isn't supervised much.

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5,0
3 jul 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Work life balance, benefits, friendly people that want to see you win

Minpunten

The expect you to work independently, which is good and bad

1,0
2 jul 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Good benefits. Generous 401k match

Minpunten

Started my career at Liberty Mutual as a Workers' Compensation intern. In the beginning, everything was going well. The workload was demanding, but I genuinely enjoyed the job and the work I was doing. One year later, I got promoted to claim adjuster. Things changed after my manager was seriously injured in a car accident. The department director took over managing our team, and the work environment became completely different. She was extremely rude and practiced excessive micromanagement. She expected me not to take any PTO if my work wasn't completely finished, even when I needed time off because my grandmother had suddenly passed away. The constant pressure and lack of empathy took a serious toll on my mental health. I developed depression during that time and eventually had to seek help from a psychologist. In the end, I decided to leave Liberty Mutual. It was one of the best decisions I made for my well-being, and I would not consider returning to the company.

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