If you want to move up or around, stay away. - werkgeversreview IT Employee bij Liberty Mutual Insurance

2,0
10 apr 2018
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

- Decent salary - Great frontline people - Challenging work - People genuinely care about their co-workers and doing the right thing (frontline, some mid-level managers)

Minpunten

- HR recruiting is horrible and doesn’t have a good reputation. They don’t follow up on internal applications, usually don’t care if they don’t communicate status, and are so completely overwhelmed with internal applicants at the moment that they’ve limited applications in internal positions to 3 in a rolling 30 day period. Either this means that departments are being laid off (which is happening) or people are so unhappy with their current situation that they’re looking for a way off their current team. - They like to talk about respecting their employees, but it doesn’t show, especially in terms of recognizing the talent they have (see above). Internal candidates are treated like bottom feeders when applying to other roles, even when their performance has been amazing. I have colleagues who have applied internally to positions 20-50+ times without so much as a phone call, most are subjected to a boiler-plate e-mail - and these are leaders and mentors on their own teams! I have personally applied with a handful of screening calls, but no follow through happens after. If you didn’t get the point by now - if you’re looking for a job, great. But if you want to move around the company, good luck unless you know someone. It is next-to-impossible to gain traction in your career at current time. The only choice you have is to stay in your department until one leader leaves or retires. They tend to promote within, but only look at what you’re good at doing in your current role and not if you have the actual chops to manage people. - Morale is low and the company is suffering from change fatigue. They’ll spout that they know people are tired of change, but look at re-orgs as a strategy and don’t acknowledge that it’s their lack of leadership, control over their subordinates, and lack of vision that has brought the company here. Lots of standard lines about how change is good and all that, but there is no stability and everyone knows it. - Upper management doesn’t know the similarities/differences between lean and agile. Re-read that. It’s embarrassing. They had a huge investment in lean a few years ago and very few organizations even practice it anymore today. Us frontline folks went through all of this training and for what? This shows management’s utter lack of interest in learning how to make their operation better. They are simply going with the next hot thing and letting their arrogance get the best of them. - They have and are continuing to lay off people in lots of different divisions in the company. The company is also planning yet another re-org, the impact of which isn’t even fully known yet, although I suspect many redundancies are there and more layoffs will happen. But hey, at least they are having town halls to discuss...

Ontdek andere reviews over Liberty Mutual Insurance

5,0
25 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Good work life balance, great people

Minpunten

No cons. It’s a great company

1,0
1 jul 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

The brief period under our former Regional General Attorney proved the company is capable of creating an outstanding culture when it prioritizes leadership over metrics.

Minpunten

As an attorney, I’ve worked under several leadership teams at Liberty Mutual, and for years the company never seemed to understand why attorneys were leaving. At one point, they even gave us a 7% raise across the board to bring our pay up since it was so low compared to other insurance companies, seemingly believing that more money was the answer. It wasn’t. People still left. Then we got a new Regional General Attorney, and for the first time, Liberty Mutual got it right. She didn’t retain people because of compensation—she retained people because of leadership. She took the time to get to know every attorney. She mentored anyone who asked. She made herself available, no matter how busy she was. Most importantly, she made people feel like actual people instead of production numbers. For the first time in my career here, it felt like someone in leadership genuinely cared about us, understood what we dealt with, and gave attorneys a voice. People stopped talking about leaving. They weren’t staying because of the paycheck, they were staying because they finally wanted to work for their leader. Unfortunately, that only lasted about a year. As soon as she left, it felt like the culture immediately reverted to what it had always been. Managers are once again talking down to attorneys instead of leading them. They vent their own frustrations to us instead of supporting us. Caseloads continue to grow, quality takes a back seat to metrics, and there is little to no meaningful opportunity for growth. The saddest part is that Liberty Mutual had proof that a different culture worked. They saw firsthand that people don’t stay because of a 7% raise—they stay because they feel respected, supported, and valued. Yet somehow that lesson was lost. Today, many attorneys are interviewing elsewhere, myself included. Several of the best attorneys I know are leaving because we no longer believe things will improve. The company didn’t just lose an exceptional Regional General Attorney, it lost the trust and optimism she created. It’s incredibly disappointing to watch. For one brief year, Liberty Mutual showed us what this legal department could become. Then it all disappeared. I’ll be joining many of my colleagues in moving on, and that’s unfortunate because this didn’t have to happen.

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