Used to be a great place to work, not so much anymore - werkgeversreview Branch Manager bij Liberty Mutual Insurance

2,0
16 feb 2013
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Decent career opportunities if willing to relocate (unless you live in the Boston area), fair base salaries at the management level, great people at the Life company, much improved structure on the personal markets sales/service side in the last 5 years

Minpunten

Extreme micromanagement, poor work/life balance, high stress, bad commission structure on the sales side, management doesn't seem to get what's going on outside of Liberty, inconsistent treatment of employees (I have watched management allow high producers admit to and get away with VERY unethical practices, which are tolerated if they make the company a lot of money, so sad)

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5,0
3 jul 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Work life balance, benefits, friendly people that want to see you win

Minpunten

The expect you to work independently, which is good and bad

1,0
2 jul 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Good benefits. Generous 401k match

Minpunten

Started my career at Liberty Mutual as a Workers' Compensation intern. In the beginning, everything was going well. The workload was demanding, but I genuinely enjoyed the job and the work I was doing. One year later, I got promoted to claim adjuster. Things changed after my manager was seriously injured in a car accident. The department director took over managing our team, and the work environment became completely different. She was extremely rude and practiced excessive micromanagement. She expected me not to take any PTO if my work wasn't completely finished, even when I needed time off because my grandmother had suddenly passed away. The constant pressure and lack of empathy took a serious toll on my mental health. I developed depression during that time and eventually had to seek help from a psychologist. In the end, I decided to leave Liberty Mutual. It was one of the best decisions I made for my well-being, and I would not consider returning to the company.

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