Great place to work, if you like hectic - werkgeversreview Claims Case Manager II bij Liberty Mutual Insurance

4,0
19 jun 2014
Aanbevelen
Goedkeuring directeur
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Pluspunten

LMIG pays incredibly well - especially for people straight out of college. Some managers in the claims department are incredibly receptive, and care a lot about their team members. It is a long standing company who likely won't go out of business anytime soon. Plenty of people spend their whole careers there, so there is plenty of upward mobility options.

Minpunten

Things change A LOT. Policies for claim staffs tend to be written by management in another state that is rather removed from actual management of claims. They implemented a policy that required we signed a piece of paper everyday that we returned all of our calls/e-mails before we could leave (this of course, contradicted the company's best practices - and was incredibly insulting on a general level). People were even called back after they left if they forgot to sign the piece of paper. An entire division of the claims teams also were informed their positions were being eliminated by a company-wide powerpoint presentation. It was incredibly uncomfortable for everyone.

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5,0
3 jul 2026
Aanbevelen
Goedkeuring directeur
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Pluspunten

Work life balance, benefits, friendly people that want to see you win

Minpunten

The expect you to work independently, which is good and bad

1,0
2 jul 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Good benefits. Generous 401k match

Minpunten

Started my career at Liberty Mutual as a Workers' Compensation intern. In the beginning, everything was going well. The workload was demanding, but I genuinely enjoyed the job and the work I was doing. One year later, I got promoted to claim adjuster. Things changed after my manager was seriously injured in a car accident. The department director took over managing our team, and the work environment became completely different. She was extremely rude and practiced excessive micromanagement. She expected me not to take any PTO if my work wasn't completely finished, even when I needed time off because my grandmother had suddenly passed away. The constant pressure and lack of empathy took a serious toll on my mental health. I developed depression during that time and eventually had to seek help from a psychologist. In the end, I decided to leave Liberty Mutual. It was one of the best decisions I made for my well-being, and I would not consider returning to the company.

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