Call Center Slow - werkgeversreview Insurance Sales Agent bij Liberty Mutual Insurance

3,0
22 mei 2022
Aanbevelen
Goedkeuring directeur
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Pluspunten

When I first started in 2020 the calls were non stop. Now there is 15-30 min wait times between calls. When I first started we were maxing out commission $10k monthly - now with the calls so crappy I'm lucky to get $3k. Upper management has been saying for a year now it's gonna get better but it has not. They blame marketing and when that fails, they blame ur aux time and wrap up time. Always you, never them. No money to be made in this role. The other teams all suffer too in different ways. Great company but if u want high commission it's a big no Work from home Paid training

Minpunten

Bad commission Not enough calls into sales dept Micro management is high Not a lot of freedom even working from home

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Reactie van Liberty Mutual Insurance
4y
Thanks for sharing your experience. We do our best to foster an open work environment where employees feel empowered. We're sorry to hear of your experience. We will pass your feedback along appropriately, and we also encourage you to speak with your manager.

Ontdek andere reviews over Liberty Mutual Insurance

5,0
18 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Fantastic work life balance Great co-workers

Minpunten

Unclear requirements at times. Teams are in silos.

5,0
8 jul 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Liberty Mutual genuinely lives its people-first values. I have real work-life balance and feel trusted and supported by both leadership and my peers. The culture is inclusive - I can bring my full, authentic self to work every day, and the Employee Resource Groups create true community and belonging. The growth opportunities are endless: between internal mobility, Short-Term Assignments (STAs), mentorship programs, and cross-functional projects, I've been able to build new skills and visibility across the enterprise well beyond my core role. The company invests in your development and genuinely wants to see you succeed.

Minpunten

With so many opportunities, committees, and ERGs to get involved in, it's easy to take on too much. Being intentional about where you focus your time is key to protecting that great work-life balance. It's a large enterprise, so it can take time to learn how to navigate all the resources and pathways available. More centralized visibility into open STAs and mobility opportunities would make them even easier to pursue.

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