Pluspunten
Free membership helped me and my child. Discounted membership for spouse. I've met some great people and established some lifelong and meaningful relationships.
Minpunten
As a commissioned employee, I'm going on two years of inaccurate pay. Not once has anyone at the club level or corporate audited my pay to determine if the revenues matched my commissions. There are numerous instances where I've worked off-the-clock; in fact, part of my job duties is to market certain programs. Any time spent on marketing is paid, but then deducted from my commissions. A dubious practice. I have knowledge of several Members being charged for services or programs in which they hadn't participated in months--sometimes almost a year--and the club will refuse to refund them unless they threaten litigation. Often these refunds are deducted from an employee's commission pay. As well, Life Time provides no written policy regarding refunds, either to Members or its employees. And only the department heads have access to certain accounting information that could shed light on accurate revenues and pay. In other words, a dirty department head could deduct refunds from a commissioned employee's pay instead of another part of their budget. Communication from corporate is, at best, indifferent if not incoherent.
