Pluspunten
- Live Facilitation and 'Training' was a truly enjoyable experience and job. I love training and live facilitation; LiveOps gave me the opportunity to do this in it's purest form. -Trainings are 6 weeks long; I enjoyed having many of the same Agents return for multiple sessions of a course. Developing a rapport with learners is important for embedding course material in a retrievable way. -LiveOps and the client I was assigned to facilitate for, provided an opportunity for additional paid training; I was able to take a TTT (Training Captain with an extremely popular client that I LOVED) course through one of their clients, which was a blast. It was a week long, gave me an opportunity to learn from a company that's had an EXCELLENT training program for a very long time, from an excellent client trainer and to learn more about their process, so that I can use some of their techniques in my own trainings beyond LiveOps. -For my initial facilitations, I was paired with another facilitator during training sessions, specifically one that was more experienced with that client and the course, so that I could learn while facilitating and assisting. It helped dispel some of the new session and subject matter jitters and provided an experienced pseudo-'buddy system' which i definitely used and appreciated. It also helped nurture camaraderie with other facilitators I worked with, Consequently, we all freely shared our styles and ended up merging many of our methods together. -Weekly meetings with fellow facilitators and project leads to share information and come up with solutions -Leadership strongly encouraged anonymous and honest feedback from independent contractors and learners on every course session, which facilitators would receive. It was intensely rewarding and incredibly helpful -Generally easy access to project leadership via Slack -Wonderful resources and enforcement, and follow-up on how to deal with/facilitate/work with independent contractors, past our own department and including the way in which we refer to them during facilitation sessions. I was able to use this information in a future position, which was insanely valuable and possibly prevented damaging lawsuits to another company entirely. *I have extremely mixed feelings overall; I genuinely loved working at LiveOps. LiveOps and Holly helped me find out exactly what it is that I'm passionate about, and then allowed me to facilitate for several seasons. I got up everyday and did exactly what I loved doing. I volunteered for additional facilitations and received great regular feedback from learners, and awesome sporadic feedback from leadership. That made the final message I received about LiveOps not needing me in the future all the more confusing and...and even devastating. If I performed badly, or upset a colleague, I'd have loved the opportunity to improve, which is impossible to do without honest and forthright information about my work performance.
Minpunten
-Confusing, absent and possible intentionally misleading feedback on job performance; accolades and consistently excellent feedback from learners and leadership followed by an email from the hiring manager that you wont be needed for any following seasons. I received no response to my request for an explanation. -Perhaps not supportive of neurodivergent staff?? This is a difficult one to claim as a con, since I can't recall anyone I worked with telling me anything directly derogatory or dismissive about neurodivergent staff or contractors that provided services for LiveOps and their clients. However, I never felt comfortable enough divulging my AuDHD to my project leadership or co-workers, nor did I get the impression that they would be remotely supportive of any accommodations. -Low pay at $18 an hour -Vaguely dissuaded from invoicing for any hours spent on learning the course material needed to become a SME. They paid very low compared to the standard for learning facilitators and trainers, and when submitting weekly hours, I was subtly discouraged from submitting time for learning the course I was facilitating, which was absolutely necessary. -Limited access to other departments, projects and clients within LiveOps. Difficulty networking with other facilitators for other programs -Lack of meetings or conversations regarding job performance; as a pseudo-contract provider (though there was a differentiation between staff contractors and the independent contractors that provided services for the clients), traditional assessments may be a violation of how businesses deal with contractors. But even contractors receive feedback on their work while the job is ongoing. While I received shoutouts and won mentions on forums, I had no regular meetings with leadership to get feedback on my facilitation. -Unkind and demeaning 'back office' conversations about independent contractors; claims that they weren't very intelligent or underqualified for other jobs as a group. When they contacted us about illness or family emergencies, the immediate tendency to believe that they were maligning