Booze and bad jobs - werkgeversreview Customer Service bij LoopNet

2,0
4 dec 2014
Aanbevelen
Goedkeuring directeur
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Pluspunten

Happy hour all the time, free food, cool company outings

Minpunten

Team dysfunction, poor management, crappy jobs, failing company.

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Reactie van LoopNet
11y
Thanks for the feedback, and I’m sorry to hear you didn’t enjoy your time working at LoopNet. Customer service takes a lot of patience, particularly when the client is in a high-pressure industry like commercial real estate. Management and team cohesion varies, and I don’t know your particular circumstance, but we are always looking to develop our employees more, and are now introducing frontline management training to increase the skills and effectiveness of our managers. But rest assured that LoopNet is a flourishing company. Since it was acquired by CoStar Group two years ago, LoopNet has had double-digit year-over-year increases in the average revenue per user for LoopNet premium membership. In the third quarter of this year, LoopNet reached its all-time high for unique monthly visitors. CoStar Group continues to set the industry standard for commercial real estate information services, and LoopNet’s contribution as a marketing tool for clients is a critical part of the company’s success, so to call it a failure would be inaccurate.

Ontdek andere reviews over LoopNet

5,0
10 mrt 2023
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Training, people, CEO energy and intelligence, salary, benefits, travel

Minpunten

It is a growing division and feels like a start up company. With that are some learning curves and growing pains.

1,0
18 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Pay is good at the beginning

Minpunten

The biggest challenge with the role is that it can feel closer to telemarketing than consultative sales. Much of the day is spent making repeated outbound calls to customers who often are not actively looking to purchase additional LoopNet services. The emphasis is heavily weighted toward activity metrics, and performance expectations can change even when revenue goals are being met. Marketing support is limited, requiring sales reps to create much of their own opportunities. Customer sentiment can also be challenging, as some clients become frustrated by frequent outreach from sales teams. The model relies heavily on persistence and volume rather than a relationship-driven sales process.

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