Lumen

Reviews voor Lumen

Extreme Misrepresentaion - werkgeversreview Care and Sales Agent bij Lumen

1,0

10 nov 2010

Care and sales agent

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Stock price action is postive and they pay a good dividend. Good training and quite a few good people actually work here.

Minpunten

They lie about providing health insurance after 90 days. It never happened even a month after promised. Customer Service there is a joke. Agents are supposed to sell to the customers who call in to discuss their huge bill from the last agent who loaded them up on things they didn't need or didn't want. When agents see they can't make a sale, they transfer them or just hang up.

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5,0

8 apr 2026

Lead product manager

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Fully remote, good pay and benefits, flexible schedule, great work life balance

Minpunten

Changing industry landscape, affected by lay offs

Reactie van Lumen

2mo

Thank you for sharing your thoughts. Because of feedback like yours, we get better every day. We're sorry to read that you have had negative experiences with the changing industry landscape due to layoffs. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions. We're glad to hear that you valued our agile working model, compensation practices, benefits, and work-life balance. We are committed to ensuring that we can all succeed together. Thank you again for your feedback. We truly wish you the best of luck!

2,0

13 mei 2026

Anonieme werknemer

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

work life balance, excellent time off so long as manager doesn’t micromanage/track and limit FTO, nice people, leadership has turned the business around.

Minpunten

No pay raises even with great performance review (5years with zero raise) No career growth/progression - been on a high-performing team for 5 years and not one person on the team has been progressed or promoted during that time. Little opportunity for career advancement and growth New jobs within the company are going to external hires, not much grwoth for current employees

Reactie van Lumen

Thank you for your transparency about your experience. We want to hear from people like you to learn how we can do better. We are sorry to hear about your experience. Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. Your review will help us take any necessary action. We're glad you value work-life balance, our people, and leadership. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further with your review. Thanks for being part of the team.

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