Pluspunten
• 50% off premium cookware
• Gift Card to the store when onboarding
• Employee appreciation day (yields another gift card)
• Remote
• Many problems needing solving = stretch opportunities
• CX team is included and not entirely siloed, participates in all hands meeting
• No micromanaging/lots of autonomy
• Company holidays + traditional holidays
Minpunten
• It is a start up and small size organization so you wear many hats without a clearly defined role or title (can be positive if you see it as stretch opportunities)
• Care more about customer satisfaction, sales and marketing teams, not as much care or concern goes into the customer service team
• Will take advantage of you, overwork you, under pay you, take away perks despite performance and gaslight you into thinking you don't at the very least deserve a title change.
• Unlimited PTO taken away from care team
• Performance bonus promises were made but were never delivered on
• Carrot danglers