Pluspunten
The employees. Management has an incredible ability to pick out hard-working, kind-hearted, loyal people who give their all. It's unfortunate that they treat these amazing employees like garbage.
Minpunten
People are treated as a means to an end. People are expected to work obscene hours of overtime (+50hr weeks) due to understaffing that management refuses to address. Rather than hiring on competent workers full time to ensure adequate training, seasonal staff are brought in at the last min to save as much money as possible, leaving existing staff to keep up with previous work levels (at the busiest times of the year) while also trying to train people on a ludicrously inefficient system. Rather than taking the ideas and experience of longtime staff into account, radical changes are made to procedure by out of province/country bureaucrats who have had no real world experience with the day to day work flow. Several staff have had to take stress leave due to inadequate training, overlarge workloads and lack support in high-stress positions. Pay freezes on already industry low pay grades lasting upwards of 3 years.