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      Pay is well but too much micro managing - werkgeversreview Senior Customer Service Representative (CSR III) bij Members 1st

      3,0
      5 mrt 2023
      Senior customer service representative (csr iii)
      Aanbevelen
      Goedkeuring directeur
      Zakelijk vooruitzicht

      Pluspunten

      Nice work/life balance, good pay, incentives, bonuses

      Minpunten

      When I was there all that mattered were the numbers, not the quality of calls. Also had a ranking system where people would would be in top of the list for being in adherence when the way people got there was not taking breaks and entering fake referrals just so that one could be the top of the list to get the highest incentive payout. Management knew this was happening but did nothing to change or stop it from happening.

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      5,0
      8 jun 2026
      Loan servicing representative ii
      Aanbevelen
      Goedkeuring directeur
      Zakelijk vooruitzicht

      Pluspunten

      Amazing community and family feel. Lots of promotion form within. Growth opportunities. Tuition help.

      Minpunten

      They focus hard to make sure people are never laid off, so HR is careful about how many people they hire, which is great, but also not great when your team needs more people but you can't get anymore people. Some people get away with doing the bare minimum yet still get promotions and praise.

      3,0
      13 mei 2026
      Business credit analyst
      Aanbevelen
      Goedkeuring directeur
      Zakelijk vooruitzicht

      Pluspunten

      Flexible Schedule on the business team. 401(k) is amazing. Healthcare is great.

      Minpunten

      Poor leadership across the board starting with VPs. C-Suite claims to be transparent, but then people (VPs) who are friends with the CEO get hired out of the blue. Poor PTO plan. No cost of living adjustments on already poor salaries. Does not value tenured employees. Prefers to hire new, cheap labor instead of treating invaluable tenured employees with dignity and a fair pay.

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      Reviews voor Members 1stReviews voor Senior Customer Service Representative (CSR III) bij Members 1stReview voor Members 1st