The Best Company I've Worked For - werkgeversreview Inside Sales Representative bij Meraki

5,0
16 feb 2017
Aanbevelen
Goedkeuring directeur
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Pluspunten

- Amazing office atmosphere, you feel like you have a work family. - Great support structure. I've made use of loads of benefits and support tools (gym membership, counselling service, employee discount scheme) All of which is there to make your life easier. - The only pressure I feel is what I put on myself to pay back a great company to work for. All feedback from management is positive and aimed at improving how you achieve your goals. Meraki is all about success and improvement. - You're actively encouraged to try new ways of working and feedback results with the wider team. - Management recognise hard work and constantly think of new ways they can reward your efforts. I've tried to keep my comments away from materialistic things but if you want to know, the office is incredible (people ask to view the office for ideas to use in their own) so it's a great place to come to work everyday. There are snacks everywhere as well as a fully stocked kitchen you can use to make breakfast, healthy food as well! Not just junk. Imagine the masterchef kitchen but at work. Lunch is provided daily by excellent caterers. The games room is awesome! There's a pool table, ping pong table, PS4, Wii, Virtual reality computer and a screen most cinemas would be proud to have. If you're lucky enough to work here you might find the secret room as well!

Minpunten

- Meraki is a full on place to work. You have to embrace it and if you don't I can imagine it would be overwhelming. - Some systems are a mixture of new Meraki and old Cisco, which can be challenging and frustrating to use. - The natural career path at Meraki is from inside sales rep to field rep or team manager. Only a handful of people have become managers (mainly due to the size of the company and roles becoming available) only a few inside reps have made it to field reps and all have been to work with managed channel partners. It seems this is a big jump to make and one that's not clearly supported with training.

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5,0
20 dec 2025
Aanbevelen
Goedkeuring directeur
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Pluspunten

Structured nice team professional team

Minpunten

None it was all good

4,0
11 dec 2025
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

If you are early in career or transitioning, the NSE role is great way to get your feet wet with networking. You have opportunities to learn more in other IT domains as well but not as intensely. When you are off, you are off. No being on call. There are tons of resources and opportunity for you to train and learn. The benefits are some of the best. If you work near a Meraki office, take the opportunity to go, it is worth it. The San Franciso office is the best. There is plenty of documentation public and internal facing. There is a process for handling cases that have no documentation which is very nice. You are not alone on this job ever.

Minpunten

Being an NSE day to day can become tedious. Most customers are fine, but you will eventually run into one that is difficult to work with. Everything is based on your stats like talk time and customer satisfaction which can be problematic at times. I left because there were no opportunities to move on to a different role. Cisco proper is pulling in the reigns tightly on Meraki, so the culture is changing not for the better. Being in the call queue all day can be tedious especially when it gets backed up and you do not get your scheduled down time. In the US you will have to work weekends occasionally unless you get someone to cover which is becoming harder and harder due to change in overtime policies.

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