Pluspunten
I don't have five words.
Minpunten
The "motivation" is shame-based. Individual production numbers are posted daily on a public board. "Low producers" have their numbers written in red. Nobody is an individual. Special skills are not utilized. All that matters is "claims out the door". We're expected to go out of our way to help the members but are not given the time to do so. There are useless daily huddles where they ask why there are so many red numbers. Management doesn't understand what all we do and they don't understand why getting extra duties would hurt our production. Communication is very bad. There is rarely any follow-up to suggestions and questions. The workflow is VERY disorganized. Examiners are tired of apologizing to members. I wouldn't wish this job on my worst enemy.