Good place to work! - werkgeversreview Field Service Technician bij Micro-Data Systems

Structured process and training, generous pay and bonuses, large company with small company feel. enjoyed my team and time while there.

sometimes felt alone with critical decision making,

Learned some interesting stuff about customers

Mixed instruction from manager, abrupt critisicm, poor communication, passive aggressive tone, expected to take influx back to back calls, scolded for taking time to add humanness to interaction, expected to be robotic and follow script, negative view of customers from coworkers, talking badly about customers in group chat with entire team and making negative jokes, manager always seemed overworked, stressed, angry, under pressure, barely had time to breathe in between calls, abrupt call from HR about not following script to a T. Put a lot of effort into having positive interaction with customers, solve their problems and rarely had issues with customers. Managers cared less about that and more about following script.