The most honest review of Mopro there ever was - werkgeversreview DMC/Call Center Agent bij Mopro

1,0
6 nov 2017
Aanbevelen
Goedkeuring directeur
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Pluspunten

Mopro was a great place to work for the sole reason that the people there are/were great. Your co-workers didn’t just become your friends, they became family. When management gave us popsicles sticks and told us to build mansions, we came together to do what we could with what little we had. Those were the types of employees Mopro had - resilient and hard working.

Minpunten

Where to begin with the cons. First, let’s address that all DMCs were hired under a lie. We are nothing more than call center agents. At first, Mopro even went so far as to have marketing interview us for these positions to mislead us into thinking this was a marketing position. But upon hiring, you actually find out it has *nothing* to do with marketing. You would be lucky if the CMO (who is married to the CEO) even acknowledges your existence. (And even that isn't a good a thing since the only time she interfaces with the team is to chastise us.) Mopro has built failure after failure after failure of products. When it came time to giving feedback, we’d get the same noncommittal blanket response of “We hear you, and we’ll see if we can put it in the pipeline.” Which never happened. Everything was a workaround. The new products and systems made our lives MUCH harder than they were before. Providing honest feedback about a product would actually put us in hot water with management. It also doesn't help that we'd have to be on the phones revealing a half-baked generic website on a template to some poor schmuck that we're charging a ridiculous amount of money. It overall is just terrible for everyone involved. And onto the CEO - he goes around presenting himself as some friendly, caring guy. It’s easy to be deceived by this because on the surface, he’s very likable. Much different from the CMO. But if you look closer, you see he is the textbook definition of narcissist. He only cares about himself and how to make himself look better. The company made the mistakes of making the walls thin (some made of glass) so you can sometimes hear and see his childish outbursts.

Ontdek andere reviews over Mopro

5,0
10 jan 2022
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

The people rocked, nice office, comfy chairs, easy work with necessary challenges. I felt supported, I felt included.

Minpunten

No complaints. Compared to what’s out there, this is a fine place diverse place to work.

2,0
21 mrt 2018
Anonieme werknemer
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

There were some very talented people working here. Everyone that was still left after multiple rounds of layoffs didn't throw in the towel even though morale is very low and the outlook is bleak. This company was a great stepping stone career-wise when it was thriving and at one point had a bright future.

Minpunten

This company is a sinking ship. There has been multiple rounds of layoffs and clients are still leaving by the boatload. The new platform being pushed on all new clients is hardly finished, breaking more frequently than not, while being a poor fit for some larger clients (causing frustrations and pain points with the clients on that platform). I felt like I didn't have the tools needed to handle my customers which resulted in more upset customers. The staff left can be described as the skeleton crew of the skeleton crew, some people absorbing 4 or more roles creating an excessive amount of work. The stress levels are making employees sick and making coming to work an unhappy experience. Deadlines given are unrealisitic, and if you think you're getting a yearly raise you can pretty much forget it. There has also been no room for internal career growth for almost a year now. Feedback provided to management gets tossed to the side. Even though the "new" current platform is very broken, management is focusing on new features and additions instead of fixing what is broken.

18
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Reactie van Mopro
8y
I'm sorry you felt you didn’t have the tools you needed to support our clients — that’s not how it should be and I understand how that would add a lot of unnecessary stress to an already fast-faced and critical client-facing role. I understand how it’d become even more frustrating if you felt like product feedback wasn’t getting through to the right people. We’re sorry this was your experience and we'll take steps to promote more opportunities for product feedback and increase visibility on the updates we are making every cycle. Thank you.
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