Pluspunten
Everyone has a personal experience that connects us to the patient experience. These talented and dedicated people offer opportunities to work on meaningful projects that support a patient's journey. A great place to learn, grow and make impact. Never denied a PTO day, flexibility in work hours/remote because we support UK - California. Technical opinions are valued and so is constructive criticism. There is a genuine desire to achieve the best outcome, and it doesn't matter whose idea it was.
Minpunten
There can be a "curse of competency" dynamic where the person who demonstrates expertise in a system often becomes the long-term owner of that responsibility. Limited business analyst involvement in IT initiatives outside of lab-related projects can make requirements gathering and stakeholder alignment more difficult. Cross-training is limited in some areas, resulting in several Single Points of Technical Support (SPoTS) across critical systems.