Was good till management change - werkgeversreview Anonieme werknemer bij Nespresso

3,0
26 mei 2025
Anonieme werknemer
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

- Easy work - Benefits package was decent - Coffee

Minpunten

- Management change led me to handle majority of the workload in the workplace, and the regional manager nor store manager cared. Whereas, when compared to other stores, someone with the same title as me did not have that large of a workload. Once I brought this up, the store manager said that this is how the workload is like in this store. It was unfair because I already had a large workload, and they are adding more work for me. Whereas the other staff could be seen loitering and doing nothing. When I ask for help, it was immediately shut down. When escalated to regional manager, nothing happened (or at least from my point of view). - New assistant manager talked poorly about others behind their backs constantly, and gradually that became the culture within the store. Kind and sweet coworkers soon became icy and gossip behind each other's back, leading to regular conflicts within the store. Store manager turned a blind eye to it and was aware of it constantly by multiple staff members. Even the customers were submitting Google reviews reflecting the change in attitude throughout the staff in-store.

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Reactie van Nespresso
1y
Hello, Thank you for sharing this feedback on your experience with us. It's great to hear your acknowledgment of the different benefits we provide our people with, however, it's unfortunate to read about the workload disparities you brought to our attention. At Nespresso, we invest a lot in our management system to make sure everyone is well-informed and properly supported. It is important to us to ensure that everyone is treated with respect and that the workload is divided fairly and equally among our employees. We constantly work to ensure that each person is heard and can freely share their opinions and suggestions to maintain open and constructive communication on every level. Your review is crucial to our improvement, and we will share it with the responsible team. You are also always welcome to reach out to your former HR team to share more details about the issues you raised. We wish you well in your new endeavors. Thank you.

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