Pluspunten
Amazingly talented, passionate and friendly team members! They are always willing to help with issues. I am going to miss that!
Minpunten
* Overworked and underpaid. * Standards have gone by the wayside. * Massive disconnect between leadership and technicians (leadership does not understand what the techs do). * ZERO work life balance. They recently laid off a number of staff (from an already thinning herd). We are now struggling to keep up with our day to day work, let alone all of the break fixes and special requests from clients. There is no plan for employee retention. None. It is almost like they want the remaining team to leave so they can show profit in the books and sell the company. Management does not understand what the downstream teams do. All they know is that "it gets done". They also don't want to understand what we do, or how we do it. They are under the impression that whatever that may be, is old, archaic and it can be updated. So they hired a group of engineers to a new DevOps team recently, with the vision of automating what we do. However, that team has started from the ground up, revamping how everything is done. How servers are built, how applications are installed. Management is counting on this DevOps team's work to be the magic bullet that will fix it all. It is great that they are doing that and introducing new technologies, but we will not see an impact of that work anytime in the near future - it will be 6 to 8 months (at least) before anything comes to light. The plan until such time is... just fix it. We have no subject matter experts anymore. They all left. We have L1 technicians troubleshooting senior engineer issues. It is taking weeks to resolve issues, all the while the clients are complaining. To make matters worse, they have not replaced any of the staff that left. There is no action plan to fill the gap when a resignation is received. The plan is "let's add what they did to someone else's plate". They just keep piling on more and more work on to the remaining techs. They recently posted a few positions, but that doesn't even account for 1% of the lost staff. There is also no effort to retain the remaining talent. None. 10-12 hours work days are normal. Weekends? Just another work day for most of us. We are answering emails and messages at all hours of the day. The staff are exhausted. They are tired. The quality of work is dropping. Fast. Clients are starting notice the change in quality. It is taking longer to resolve simple issues. Basic technical tasks are getting skipped, in favor of the latest fire that needs to be put out.