disorganised, doesn't prioritise staff retention or customer experience - werkgeversreview Customer Executive bij O2 Daisy

The VM and O2 discounts are one of the few standout perks since the merger.

• Recent restructuring has put many people at risk, and it felt as though management did little due diligence. Staff were expected to counter‑propose the company’s own plans and justify their day‑to‑day roles, which created unnecessary stress and uncertainty. • The company appears to be moving toward a “one‑box‑fits‑all” solution‑selling model. Many technical staff recognise this won’t work, as most customers require tailored solutions with varying levels of complexity. • There’s a sense that we’re trying to imitate Daisy rather than combining the strengths that both Daisy and VM previously brought to the table

they honoured my old VM contract and I got the VR the enforced 5 days return to office may suit some people. the new guy Nic brought in actually has social and communication skills, vastly lacking from current exec team. current management are on borrowed time, maybe a new team can face these challenges

vast redundancies and likely more planned. the initial positivity of the merger has ended in job cuts and recruitment freeze. those remaining are understaffed and overworked and in many areas lacking the knowledge and skills lost.